Small change: rethink what it means to be kind

First published on
Apr 30, 2024

Writing Small Change Communicating clearly Culture in companies Difficult conversations Emotions at work Leadership development Values 2024

And now for something a bit different.

A few months ago we were invited to write a blog article by the Business Culture Awards. We chose “kindness” as our theme. It’s a word you hear increasingly often in business. But it’s not without its difficulties, which are often grounded in a misunderstanding of what kindness actually is.

We’ve decided to share the article with you, too.

The bottom line: the kind thing to do is not always the nice thing to do. And getting good at kindness means mastering a number of leadership concepts — and being prepared for some bloody hard work.

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Giving a team the inspiration and technique to scale ideas

“Brilliant, astute, knowledgeable, and witty.

Phil grasped our business challenge with incredible speed and led us to rethink how we do business.”

SARAH MASON – CMO, COSMOS

REPAIRING A BUSINESS-CRITICAL RELATIONSHIP

“I’m not sure, but Phil might be a magician.”

JULIE BISHOP – CO-CEO, IT NATURALLY

Getting change past the post in a complicated context

“Transformational for both my personal and professional growth.”

STUART WILLIAMSON — CHIEF CORPORATE AFFAIRS OFFICER, THE JOCKEY CLUB

Instilling accountability to help a great team do great things

“Real smarts, and the external perspective we needed.

We are now securing industry standards of margin.”

NEIL CRUMP – CEO, AURORA HEALTHCARE

COMPREHENSIVE STRUCTURAL CHANGE

“Incredibly responsive and empathetic to our specific challenges and ambition.

Phil inspired and challenged our leadership team to ensure that our transformation had our people at its heart.”

Darina Garland, Co-CEO, Ooni

Enabling a Board to work to its full potential

“His years of experience allow for a highly credible, disciplined and empathic approach.

Phil offers the right balance of push and encouragement.”

VIV HSU – PARTNER, JBI

Small change: rethink what it means to be kind

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